Water damage is an emergency. Call any hour. 971-940-4528
Restoring Northwest Services
Restoring Northwest Services LLC Portland, Oregon · CCB 258376

Water · Fire & smoke · Mold · Reconstruction

Water in the house doesn't wait until Monday.

We extract the water, open what has to be opened, dry the structure down to a number we can prove, and hand you the readings. Then we rebuild what we took out. One company, start to finish.

Licensed, bonded, insuredOregon CCB 258376Answered 24 hours
Brand film · the van and wrap as built

What happens after you call

The first day decides how bad this gets.

Wet framing starts growing mold in roughly 24 to 48 hours. Everything below is about getting ahead of that window, not about selling you a bigger job.

Step 1

We find the water's source

No drying starts while something is still leaking. Supply line, drain, roof, or a shower pan that was never sealed — we find it first.

Step 2

Extraction and containment

Standing water out. Plastic up at the doorways so dust and spores stay in the work area instead of moving through your house.

Step 3

Open only what's wet

We cut to clean material, not to a square footage picked in advance. Everything removed is photographed before it goes in the bag.

Step 4

Dry, measure, prove it

Dehumidifiers and air movers run until the framing meets a written standard. You get a reading every day until it does.

Service 01

Water damage

Burst supply lines, failed water heaters, dishwasher and washing machine overflows, sewage backups, roof and window intrusion. The first day decides how bad this gets — wet framing starts growing mold in roughly 24 to 48 hours.

Clean water
A supply line or water heater. Caught early, most material dries in place and little has to come out.
Gray water
Dishwasher, washing machine, or an overflow that has sat. Carpet pad and most porous material goes.
Black water
Sewage or ground water. Porous material does not get saved, and the crew works in respirators throughout.

What we will tell you straight

Not every wet floor is an emergency and not every job needs a week of equipment. If the water is clean, caught in the first hours, and the framing reads dry, we will say so and charge you for the visit rather than invent a dry-out.

Service 02

Structural drying

Anyone can set a fan down. Relative humidity by itself tells you almost nothing — warm air holds more water, so a hot room can read "dry" while the wall behind the tile is still soaked. We track the moisture actually leaving the air, and the moisture content of the wood itself, at marked points you can go back and check.

Drywall removed from a basement bathroom wall showing mold on the back face
Drywall out of a basement bathroom. The back face was colonized edge to edge — none of it visible from inside the room.
The bottom plate of a wall opened up and still wet
The bottom plate under the wall, still wet after the first days of drying. Readings come off marked points like this one.
Dehumidifier and air movers running inside a contained bathroom
Dehumidifier and air movers running inside containment until the framing holds under 16 percent for two days.

Photographs from a completed dry-out, not stock images.

Daily drying log — sample from a completed bathroom dry-out Moisture content, percent
DayInletOutlet Grain depressionBottom plateStudSubfloor
1 · 8:10 AM71°F / 62%84°F / 31%2829.426.131.0
2 · 7:55 AM73°F / 54%86°F / 28%2424.822.026.3
3 · 8:20 AM75°F / 47%87°F / 26%1920.618.421.7
4 · 8:05 AM76°F / 41%88°F / 25%1417.316.418.1
5 · 7:50 AM76°F / 36%88°F / 24%915.815.215.9
Day five: all three points below 16 percent. Equipment comes out after a second day holding. Sample log shown to illustrate the format you receive.

Why tile floors and shower pans are different

Tile set over plywood is a vapor barrier. So is a fiberglass shower pan. Water underneath cannot be measured and cannot be dried while they are in place, no matter how long equipment runs in the room. If the readings say the water is under there, the pan or the tile has to come out — and we will tell you that before you pay for a week of drying that cannot reach it.

Service 03

Fire and smoke damage

Most of what a fire ruins, it ruins after it is out. Soot is acidic and keeps etching metal, glass and finishes for as long as it sits there, and smoke odor moves into anything porous. Speed matters here for a different reason than with water.

The ducts are usually the thing people forget

If the heating system ran during or after the fire, soot is in the ducts, and every time the furnace kicks on afterward it redistributes the smell through the whole house. We check it rather than assume.

Service 04

Mold remediation

Mold is a moisture problem wearing a costume. Kill every spore on a wall and leave the leak running and it is back in a month. The removal is most of the work; the chemical is the last ten percent.

Two things worth knowing before you hire anyone

Oregon does not license mold remediation. Anyone can print "certified" on a truck. What is enforceable is the Construction Contractors Board license, and ours is 258376 — look it up.

We do not use bleach. It does not penetrate wood, the water in it feeds what is left behind, and in a sealed bathroom it is a respiratory hazard for the crew. If someone quotes you a bleach treatment on framing, that is your answer about them.

Service 05

Reconstruction

Most mitigation companies dry your house, hand you an invoice and leave you to find somebody else to close the wall. That handoff is where projects stall for months. We hold the Oregon residential general contractor endorsement, so the same company that opened it puts it back.

How we price it, and why it is quoted separately

Mitigation and the rebuild are two different jobs with two different scopes, so they get two estimates. You can see exactly what each half costs instead of one number that hides the split, and you are free to take the rebuild elsewhere.

Nothing beyond the signed scope happens without a written change order. No approvals over the phone, in either direction.

Service 06

Work for plumbers and restoration companies

Plumbers fix the leak and walk away from a wet house. Mitigation firms dry it and walk away from a hole in the wall. We take either end, and we are straightforward about how that works.

If you only want to send us the rebuild

That is the usual arrangement and it suits us. We are not trying to take mitigation work off companies who refer to us — the reconstruction is the part most of them would rather not staff for.

Where we work

Portland metro, within about an hour's drive.

If you're just outside this list, call anyway — if we can't get there fast enough to help, we'll say so rather than take the job.

Get in touch

One number, any hour.

  • Phone971-940-4528
  • Email[email protected]
  • Office830 NE Holladay Street, Suite 1112
    Portland, Oregon 97232
  • LicenseOregon CCB 258376
  • OwnerDominic York

If it is an emergency, call rather than email. The phone is answered around the clock; email gets picked up between jobs.